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- Trouble-free Processes
- Error Prevention
- Qualifications of Persons
- Collaboration
- Informations
- Improvement
Trouble-free Processes
We plan and describe our processes. We have the interfaces (transfer points) is shaping. The process we have responsibilities clearly defined. Our processes have no "department barriers". For example, when planning processes analyze all steps with regard to their necessity and completeness.
Error Prevention
We considered when planning ahead as possible, all the process influencing factors in order to avoid unproductive time, interference, quality defects, flow delays, idle time, rework. For example, are systematically defined: resource requirements (such as finance, personnel, equipment, facilities, safety devices); Qualification requirements to the parties; Cost drivers; Risks to workers or third parties; Dependencies on other processes; Coordination and information of clients; Notification, registration and recording of faults or deviations; Repair and maintenance plans, maintenance and cleaning schedules; Dealing with defective products; Results of the risk assessments and risk assessments use.
Qualifications of Persons
We use for the processes employed, which are suitable for the tasks. For example: qualifications (training certificates, qualification certificates as driving license, welding certificate, proof of training, ...); Skills (preferably not above / below calls); Physical fitness (possibly finding the occupational medical examination); Knowledge of the processes (information, training) and training.
Collaboration
If we work together with other companies or employ other companies, we define work tasks, authority to issue, use of work equipment, information and training, interfaces and possibly coordination. For example, contractors, partners, temporary employment agencies, companies in the service contract.
Informations
Anyone who is involved in the process, knows the entire process and its contribution. For example, information about the overall process and its constant change in meetings / Intranet and process descriptions.
Improvement
We review our processes and systematically to improving them. For example: define criteria for assessing the processes (such as error rates, committee, complaints, improvements, productivity measurements, downtime of employees, machine downtime, setup time); Experiences of employees Include (regular meetings, error logs, surveys); of customers and suppliers experience include (surveys); Internal audits / factory inspections.